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Before closing your retail store for the night

Many retail business owners, managers and employees view the nightly store closing process as a necessary chore to finish a long and often busy day. It’s also fair, since the store has been busy and they have other interests, family and socializing, waiting for them.

In a well-organized retail business, there will be two goals for the night-time store closing process. Both are important to each other. One focuses on business processes and the other on business opportunities.

The goal is to end the day according to the rules and requirements of the business. This means professional attention to the balancing closing processes of the records, physically moving any required input stock and securing the premises.

In addition to this work process of ending the trading day, there is the important task and opportunity to prepare for tomorrow.

Here’s a list of things every retail business owner and manager should review and consider for their to-do list at the end of the day. This list is designed to give the business a head start for the day.

  1. Walk through the store from across the street, through the front door, around the store, and into the back room. Look at the business as a customer would. Take note of problems that could be improved tomorrow.
  2. Based on what you saw on the hike, plan to make a change at the retail store tomorrow. Big or small, but something designed to improve the business in some way.
  3. Check out all the visual merchandising displays. If they’re not fresh or really relevant, write them down for replacement tomorrow.
  4. Create a series of to-do lists for tomorrow so everyone has a to-do list ready when they arrive.
  5. Set yourself several tasks so that when you get to business you don’t need to think about what to do, you can get started on your list right away.
  6. Decide on a promotion or offer to launch from the sales counter. It can be a reminder about a loyalty program, a discount, or an upcoming sales event. Whatever the field, decide it the day before so your team knows beforehand. It’s a good idea to change the tone every day, as this keeps the sales staff fresh.

While this approach to a morning list may seem mundane and even old-school, it is a process that works to get the business off to a good start to the day. It is especially useful for assigning tasks to junior employees when the owner or manager is not in business early in the day.

Creating a list only works if you take the time to measure and evaluate that team members have completed the tasks on the list. Take the time to do this and you will find that your team members will think more for themselves and even be one step ahead of you in planning the next trading day.

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